Shipping Terms

Step III – Shipping Terms

All RMA items are to be shipped to and from Guardian Telecom or an authorized service depot, with freight (and brokerage if applicable) prepaid by the customer. Freight costs including brokerage if applicable) both to and from Guardian Telecom or an authorized service depot, are the sole responsibility of the customer.

An RMA number is valid for customer shipment to Guardian for 90 days.

The RMA number must be prominently marked on the return package label and all documentation returned with the telephone.

Where a telephone is being returned for repair from outside of Canada, customs documentation must show the telephones serial number, date of export [date of purchase], and a notation that the equipment is: Canadian goods returning.

Shipping Documents

To properly identify customers and expedite shipping in addition to the RMA number, shipping documents should include:

Shipping Address

  • To/Recipient
  • Number
  • Street
  • City
  • Province/State
  • Country Postal/Zip Code
  • Tax ID Code

After you have shipped the product back to Guardian

Follow the set of procedures for product return and repair that are described on the following pages.

Still need RMA help? Call 1-800-363-8010 (toll-free in North America), 1-403-258-3100 and ask to speak with the RMA department or send an email to

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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