Step III – Shipping Terms
All RMA items are to be shipped to and from Guardian Telecom or an authorized service depot, with freight (and brokerage if applicable) prepaid by the customer. Freight costs including brokerage if applicable) both to and from Guardian Telecom or an authorized service depot, are the sole responsibility of the customer.
An RMA number is valid for customer shipment to Guardian for 90 days.
The RMA number must be prominently marked on the return package label and all documentation returned with the telephone.
Where a telephone is being returned for repair from outside of Canada, customs documentation must show the telephones serial number, date of export [date of purchase], and a notation that the equipment is: Canadian goods returning.
To properly identify customers and expedite shipping in addition to the RMA number, shipping documents should include:
- Country Postal/Zip Code
- Tax ID Code
After you have shipped the product back to Guardian
Follow the set of procedures for product return and repair that are described on the following pages.
Still need RMA help? Call 1-800-363-8010 (toll free in North America), 1-403-258-3100 and ask to
speak with the RMA department or send an e-mail to firstname.lastname@example.org